Terms and Conditions

1. Scope and acceptance

These Terms govern business customers’ purchase and use of Enqavora’s AI agents, automation services and related implementation services.

“You” means the business identified in the applicable order. The person accepting these Terms represents that they have authority to bind that business.

A service agreement is formed when you expressly accept these Terms and Enqavora accepts your order. Browsing our website or adding products to an estimate does not create a paid subscription.

2. Pre-launch catalog

While our website is identified as a pre-launch preview, packages, pricing and delivery estimates are proposals. The preview does not accept payments, place binding orders or activate AI services.

Paid services become available only after we confirm availability, scope and applicable commercial terms.

3. Orders and service scope

Your accepted order or statement of work specifies the services, fees, included usage, integrations, delivery milestones and support arrangements.

Additional workflows, custom integrations, migrations and services outside that scope require separate agreement.

If documents conflict, a signed statement of work or accepted order takes precedence over these Terms for the specific commercial matters it addresses. A data processing agreement takes precedence for personal-data processing matters.

4. Setup and activation

You must provide the information, approved content, permissions and access reasonably necessary for implementation.

Delivery estimates begin after those requirements are met. Delays caused by missing information, third-party systems or changes in scope may affect delivery dates.

We will provide an opportunity to test the agreed workflow before activation. Recurring service charges begin on activation unless your order expressly specifies another billing start date.

5. Fees and payment

Fees are stated in US dollars unless your order specifies otherwise. Applicable taxes are additional, excluding taxes on Enqavora’s income.

Setup fees are charged separately from recurring subscription fees. Third-party software, telecommunications and other provider charges are included only where the order expressly says so.

You authorize charges only as disclosed and accepted during ordering. We will notify you of failed payments and allow a reasonable opportunity to resolve them before suspending service.

6. Subscriptions and renewal

Unless otherwise agreed, subscriptions renew monthly until canceled.

You may cancel by emailing [BILLING EMAIL — TO BE CONFIRMED] or using an available account cancellation feature before the next renewal. Cancellation takes effect at the end of the paid subscription period, and no further renewal charge will be made.

Price increases require at least 30 days’ advance notice and apply no earlier than a subsequent renewal. You may cancel before the increase takes effect.

7. Usage allowances

Each package has the usage limits stated in your order. Unless otherwise agreed, allowances reset each billing month and unused allowances do not roll over.

Additional usage is charged only at disclosed rates and within an expressly agreed spending limit. Without authorization for additional usage, affected functionality may pause when its allowance is exhausted.

Usage measurement rules, including the definition of a conversation, minute, lead or workflow run, must be stated in the applicable order.

8. Cancellation and refunds

If you cancel implementation before activation, we will refund setup fees for work not performed, less reasonable, documented, nonrecoverable costs that you previously approved.

After activation, fees for completed setup work and the current subscription period are generally nonrefundable, except as stated below, in your order or as required by law.

If we materially fail to provide an agreed service and do not remedy the failure within 30 days after written notice, you may terminate the affected service and receive a proportionate refund of prepaid fees for the undelivered portion.

Duplicate or erroneous charges will be corrected. Nothing in these Terms restricts rights that applicable law does not permit us to exclude.

9. Your responsibilities and permitted use

You are responsible for the accuracy and lawful use of content, contact lists and instructions you supply, and for obtaining necessary permissions, notices and consents.

You must not use the services for fraud, impersonation, unlawful surveillance, unsolicited or unlawful communications, infringement, security attacks or other illegal activities.

You must maintain appropriate access controls and promptly report suspected unauthorized access.

For calling, recording, messaging and email workflows, both parties remain responsible for the legal obligations applicable to their respective activities. You must not instruct an agent to conceal disclosures required by law.

10. AI limitations and human oversight

AI outputs can be inaccurate, incomplete or unsuitable. You must review outputs and maintain appropriate human oversight before relying on them.

Unless expressly agreed otherwise, the services must not independently authorize payments, make consequential legal or financial decisions, or provide emergency services.

We do not guarantee specific sales, bookings, cost savings, response accuracy or business outcomes. These limitations do not excuse our obligation to deliver the services expressly agreed in your order.

11. Third-party services

Services may depend on external AI models, hosting, telecommunications platforms and integrations.

You are responsible for licenses and accounts you contract for directly. We will identify material service dependencies during scoping. Third-party changes or outages may affect functionality; we will communicate material impacts and discuss reasonable alternatives.

12. Data protection and confidentiality

Each party will protect the other party’s confidential information using reasonable safeguards and use it only to perform or receive the services, unless disclosure is authorized or legally required.

Our separate Privacy Notice describes relevant personal-data handling. Where we process personal data on your behalf, the parties will enter into an appropriate data processing agreement before processing begins.

That agreement will address instructions, security, subprocessors, incident notification, international transfers, retention and deletion.

Do not provide sensitive or regulated data unless its processing has been expressly agreed with appropriate safeguards. Customer content may not be used to train general-purpose AI models without your separate express authorization and appropriate provider arrangements.

13. Intellectual property

You retain your rights in content and data you provide. You grant us a limited right to process that material as necessary to provide the agreed services.

Enqavora and its licensors retain rights in pre-existing software, templates, methods and reusable components. During a paid subscription, you receive a nonexclusive right to use the agreed services for your business.

Ownership or licensing of custom deliverables will be stated in your order. To the extent we hold transferable rights in outputs generated specifically for you, we assign those rights to you upon payment. We do not guarantee that AI-generated outputs are unique, copyrightable or free of third-party rights.

14. Service standards and liability

We will perform implementation and management services with reasonable care and skill. Specific uptime commitments, response times or service credits apply only if included in your order.

To the extent permitted by law, neither party is liable for indirect or consequential losses. Each party’s aggregate liability arising from the agreement is limited to the fees paid or payable under the affected order during the 12 months preceding the event giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, payment obligations or liability that cannot lawfully be limited. Any different limits for confidentiality, data protection or intellectual-property claims must be expressly agreed in writing.

15. Suspension and termination

We may suspend affected services where reasonably necessary to address a security threat, unlawful use or overdue undisputed payment. We will provide notice and an opportunity to remedy the issue where practicable.

Either party may terminate for a material breach that remains unresolved 30 days after written notice. Immediate suspension or termination may be appropriate where continued service would create a serious security risk or violate law.

On termination, access ends and outstanding agreed fees remain payable. Data return, export and deletion will follow the applicable order and data processing agreement, including any legally required retention.

16. Changes to these Terms

We may update these Terms prospectively. For existing customers, material changes require at least 30 days’ notice and will take effect at renewal unless expressly agreed otherwise.

Changes will not retroactively alter accepted fees or completed orders. Customers may cancel before material changes take effect.

17. Governing law and disputes

The agreement is governed by the laws of [STATE/COUNTRY — TO BE CONFIRMED], excluding conflict-of-law rules, subject to mandatory applicable law.

The parties will first attempt in good faith to resolve disputes through their designated contacts. If unresolved within 30 days, disputes may be brought before the competent courts of [AGREED JURISDICTION — TO BE CONFIRMED].

18. General provisions and contact

If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision does not waive it.

These Terms, the accepted order and any applicable data processing agreement constitute the agreement for the services.

Questions, cancellations and notices: contact@enquavora.com

Legal entity: Enqavora LLC

Business address: 30 N Gould St, STE R, Sheridan, WY 82801, United States